Last updated: November 2026
Welcome to Talk Chatly. These Terms and Conditions explain the rules and responsibilities that apply when you access our website, create an account, or use our live chat software and related services.
By accessing or using our services, you acknowledge that you have read and agree to these terms. If you do not agree with them, please do not use the service.
Talk Chatly provides live chat and customer communication software that allows businesses to interact with visitors on their websites.
Our services may include a website chat widget, an agent dashboard, conversation management, chat history, mobile access, and additional customer support features.
Features and availability may change as we continue to develop and improve the platform.
You must provide accurate and complete information when creating an account. You are responsible for keeping your login credentials secure and for all activities carried out through your account.
If you create an account on behalf of a company or organization, you confirm that you have permission to accept these terms on its behalf.
Company administrators are responsible for managing the agents they invite and ensuring that those users follow these terms.
Certain features of Talk Chatly may require a paid subscription. Subscription prices, billing periods, included features, and applicable limits are displayed during the purchase process.
Plans may be billed per agent or according to the pricing structure presented at checkout.
Payments are processed through our supported payment providers. We do not directly store complete payment card details unless expressly stated.
You may cancel your subscription at any time through the available account or billing options. Unless otherwise stated at checkout, access to paid features continues until the end of the current billing period.
We may update our pricing from time to time. Any changes affecting an existing subscription will be communicated as required by applicable law and our payment terms.
You agree to use Talk Chatly responsibly and in accordance with applicable laws.
You must not use our services to:
You are responsible for informing visitors about the use of live chat on your website and obtaining any consent required by applicable privacy laws.
You retain ownership of the messages, conversations, and other content submitted through your account.
By using our services, you grant Talk Chatly permission to host, store, transmit, and process that content only as reasonably necessary to provide, maintain, and support the services.
You are responsible for ensuring that you have the necessary rights and permissions to collect and share information submitted through your website's chat widget.
Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.
Businesses using our platform are responsible for handling their visitors' personal information in accordance with applicable privacy and data protection requirements.
We work to keep Talk Chatly available and functioning reliably. However, we cannot promise that the service will always be available without interruptions, delays, or errors.
Maintenance, technical problems, third-party service interruptions, or circumstances outside our reasonable control may affect availability.
Features such as AI-generated replies are provided on a best-effort basis. They may occasionally produce inaccurate or incomplete information and should be reviewed before being relied upon.
We may restrict, suspend, or terminate access to an account if we reasonably believe that the user has violated these terms, misused the platform, or created a security or legal risk.
You may stop using the service and delete your company account through the available account settings, subject to any applicable billing and data retention requirements.
The Talk Chatly name, branding, software, website design, and related platform materials are owned by or licensed to us and are protected by applicable intellectual property laws.
These terms do not transfer ownership of our software or intellectual property to you. You may not copy, modify, distribute, or reverse engineer our services except where permitted by applicable law.
Our services are provided on an "as available" and "as is" basis to the extent permitted by law. We do not guarantee that the platform will meet every business requirement or operate without errors or interruptions.
Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.
To the maximum extent permitted by applicable law, Talk Chatly will not be liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, business opportunities, or data.
To the extent permitted by law, our total liability arising from a claim relating to the service will not exceed the fees paid by you during the three months immediately preceding the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited or excluded.
We may update these Terms and Conditions when our services, business practices, or legal requirements change.
Updated terms will be published on this page with a revised date. Your continued use of the service after changes take effect means you accept the updated terms, where permitted by applicable law.
These terms will be governed by the laws of the jurisdiction in which the service provider is legally established, subject to applicable mandatory consumer protection and other legal requirements.
If you have questions about these Terms and Conditions, please contact us:
Talk Chatly
Email:
info@talkchatly.com