Start with your team
Count the agents who will answer chats, and whether they need a mobile app. This affects both the tool and the plan you choose.
Check the basics
Look at live visitor views, chat history search, shortcuts, and how the widget is installed. Test each tool on a staging site before you commit.
Check the pricing model
Some tools charge per agent, some per seat in a larger suite. Read each vendor's current pricing page, because plans change.
Our suggestion
If you want live chat for a website with a simple per-agent plan and a mobile agent app, try Talk Chatly first and compare it with your other options.